Startup delay - witing for printer

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RPP@SoftMaker
Posts: 1
Joined: Wed Mar 29, 2023 5:35 pm

Startup delay - witing for printer

Post by RPP@SoftMaker »

Whenever I start PlanMaker - both by double clicking on a document, or from the start menu, it brings up the attached popup and waits for ~ 60 secs
Screenshot 2024-12-09 174431.png
Screenshot 2024-12-09 174431.png (10.08 KiB) Viewed 490 times
- the cancel button is not active, so I just have to wait. My printer is not normally online, but when I want to print something and switch it on, it selects and prints normally.
SuperTech
SoftMaker Team
SoftMaker Team
Posts: 3245
Joined: Wed Mar 11, 2020 5:31 pm

Re: Startup delay - witing for printer

Post by SuperTech »

SoftMaker Office needs to ask your printer driver for certain metrics, and your printer driver is written in a way that it cannot provide this information without communicating with the printer.

You might check if your printer driver has a setting where you can turn off bidirectional communication. If not, update your printer driver. Maybe there is a newer version that doesn't need the printer to be on.

Incidentally, this doesn't look like a SoftMaker Office dialog box. I think it comes from your printer driver.
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