Crash on Open

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nh91
Posts: 3
Joined: Tue Oct 14, 2025 11:40 pm

Crash on Open

Post by nh91 »

Are there any logs to see why this may be crashing? If I open the app normally, it doesn't crash. If I try to open any PDF in the menu or double click a PDF in Explorer the app will open but then instantaneously crash.

Windows 11 - Version 10.0.26100 Build 26100
nh91
Posts: 3
Joined: Tue Oct 14, 2025 11:40 pm

Re: Crash on Open

Post by nh91 »

🦗🦗🦗
SuperTech
SoftMaker Team
SoftMaker Team
Posts: 3548
Joined: Wed Mar 11, 2020 5:31 pm

Re: Crash on Open

Post by SuperTech »

Thank you for reporting this problem. To help us investigate, could you please clarify if this issue occurs with a specific PDF file or with all PDFs?

If it is a specific file, please send it to us for testing.

If the problem occurs with all files, please try reinstalling FreePDF. Additionally, to rule out interference, you can temporarily disable your security software and test again. (Please remember to re-enable it afterwards.)
nh91
Posts: 3
Joined: Tue Oct 14, 2025 11:40 pm

Re: Crash on Open

Post by nh91 »

SuperTech wrote: Fri Oct 17, 2025 12:44 pm Thank you for reporting this problem. To help us investigate, could you please clarify if this issue occurs with a specific PDF file or with all PDFs?

If it is a specific file, please send it to us for testing.

If the problem occurs with all files, please try reinstalling FreePDF. Additionally, to rule out interference, you can temporarily disable your security software and test again. (Please remember to re-enable it afterwards.)
It is all PDFs, I have uninstalled and re-installed, and disabled Windows Defender. It still crashes on opening a PDF.
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