Hi
Only problem I've experienced so far on my Galaxy s23 ultra Android is that if I have opened a document and switch app.
Softmaker text app can stay in background with an opened document and I can switch back to text app and continue editing and saving.
But if it takes to long before I return to softmaker text the app freeze with the wheel spinning around.
When the app freeze I can end the app or force an end to the process tree using Kill apps, but it doesn't fix the problem.
Only way I can restart soft maker text is to break the locked background process by rebooting the phone.
When starting softmaker text after reboot it asks if I want to restore current document. If I answer yes then the latest auto save is opened and I can save it like normal.
App freezing after running in background
Re: App freezing after running in background
Thank you for sharing the issue. This behavior largely depends on how many background services and apps are running, how memory is being utilized, and how your device manages background processes.
To help avoid the problem, please try the following:
1. Avoid leaving the app in the background for extended periods while a document is open.
2. Manually save and close the document before switching to other apps for a longer time.
3. Adjust background permissions – On Samsung devices, you can set battery optimization to “Unrestricted” for SoftMaker Text. Go to Settings → Apps → SoftMaker Text → Battery and select Unrestricted to prevent the system from aggressively suspending the app.
4. Keep the app updated to benefit from improvements and fixes.
If the issue continues, please share a screen recording of the problem for further investigation.
To help avoid the problem, please try the following:
1. Avoid leaving the app in the background for extended periods while a document is open.
2. Manually save and close the document before switching to other apps for a longer time.
3. Adjust background permissions – On Samsung devices, you can set battery optimization to “Unrestricted” for SoftMaker Text. Go to Settings → Apps → SoftMaker Text → Battery and select Unrestricted to prevent the system from aggressively suspending the app.
4. Keep the app updated to benefit from improvements and fixes.
If the issue continues, please share a screen recording of the problem for further investigation.